CJSM are introducing a new version of the Webmail service which provides a number of welcome improvements. For those using the Webmail service we have put together a short article to explain what's new, what hasn't changed and any common questions and answers. Even if you use CJSM through your own Email application it may well be worth a read as you can use Webmail in combination with your existing set up.
14 Dec 2017 • 48 views
This article covers the Mobile Device Security Policy (Mobile Phones and Tablets) for accessing CJSM.
10 Mar 2017 • 48 views
If you use a CJSM mailbox account and would like to have CJSM configured with your chosen Email application, setting it up for the first time can be a bit of a challenge. Here we have produced a list of the settings required for the most commonly used Email applications along with some relevant hints and tips.
4 Jan 2017 • 48 views
If you use Microsoft Outlook to access a CJSM Mailbox you may encounter a situation where Emails do not get sent but remain in the Outbox and this can also affect Email for other accounts set up with Outlook. This problem arises because of how CJSM secures the connection between its service and your computer. Here we show you how to resolve this problem.
25 Oct 2016 • 48 views
Mobile devices (phones and tablets) may now be used to access to CJSM subject to completing various steps. The steps vary depending on how devices are managed but the core requirements are the same and if you are using a mobile device for CJSM purposes you must read this policy.
13 Jun 2016 • 48 views
On a day to day basis you may find your CJSM account locked for no particular reason. Here we explain a bit more about what is happening and what you can do.
4 Feb 2016 • 48 views
The latest update to Google Chrome no longer includes support for older security protocols still in use by the CJSM Web site. There are a few options to deal with this problem including going back to your previous version of Google Chrome.
26 Jan 2016 • 48 views
The Criminal Justice System Efficiency Programme and in particular the roll out of its Digital Court System initiative means the days of the pink ribbon are numbered and for those affected you need to be taking action now.
8 Jan 2016 • 48 views
With the majority of Crown and Combined courts across England and Wales now having working Wi-Fi, make sure you have signed up for the service as the Digital Case System is coming and Wi-Fi access is essential.
7 Jan 2016 • 48 views
Whatever you use CJSM for you are bound by it's terms and conditions but have you actually read them? Do you know what your responsibilities and obligations are? Not sure? Here you can find links to the Terms & Conditions and we have also highlighted a few things of particular importance.
12 Nov 2015 • 48 views
New to CJSM or just need check your account is working? No worries, CJSM offers a quick and easy way to test your account is up and running.
11 Nov 2015 • 48 views
There are a few queries and questions that we get asked regularly relating to CJSM and in this guide we provide the answers. If you are new to CJSM it is well worth reading through this guide as it may well save you a lot of problems later on.
8 Oct 2015 • 48 views
The first time you log in to Criminal Justice Secure Mail (CJSM) system there will be a few quick security matters that will need to be dealt with. In this short article we guide you through this process.
22 Jul 2015 • 48 views
If you use the mailbox version of the CJSM service you may wish to change your password to something more memorable and here we show you how.
12 Nov 2014 • 48 views
If you use the mailbox version of the CJSM service you can be alerted to new E-mails arriving on your "non-CJSM" account. Here we show you how to switch this facility on.
4 Nov 2014 • 48 views
If you send an E-mail to someone else using the CJSM service and the message "bounces-back" it can be difficult to work out why the message has come back. We explain what to look for in the bounce-back message and what needs to be done to get your message through.
8 Feb 2013 • 48 views