Windows 10 - Frequently Asked Questions

With Windows 10 arriving we are starting to get queries about the new operating system, how to upgrade, what it offers and how to do things. To make things easier we have put together this Frequently Asked Questions article along with the answers which we hope you will find useful.

31 July 2015 Frequently Asked Questions  Windows PCs

Introduction

With Windows 10 arriving we are starting to get queries about the new operating system, how to upgrade, what it offers and how to do things. To make things easier we have put together this Frequently Asked Questions article along with the answers which we hope you will find useful.

I haven't got the Get Windows App on my PC

There are few reasons why the Get Windows App may not appear on your PC - the most common are:

  • If you have Windows 7 it must have Service Pack 1 (SP1) installed
  • If you have Windows 8 it must have the 8.1 update installed
  • Any other version of Windows (e.g. Vista and earlier) does not qualify for the update

If you have Windows 7 with SP1 or Windows 8 with the 8.1 update and you still don't see the Get Windows App then...

  • Your PC may not have all the latest updates or...
  • Your PC is part of a domain

A domain is commonly used within organisations to manage and organise PCs and network resources however the Get Windows App is set not to show for domain PCs.  You can still download the Windows 10 installation from Microsoft and upgrade your PC however we recommend you read the rest of this article before doing so.

Can I upgrade my encrypted PC?

If your PC is encrypted with TrueCrypt or PGP Whole Disk Encryption we recommend you decrypt the PC before attempting any upgrade.  You should note the decryption can take a significant amount of time, in some cases over 12 hours. 

If you do decide to go down this route we recommend...

  1. Take a backup of any key documents, files etc.
  2. Make sure you have plenty of time.
  3. Make sure you have a copy of your decryption rescue CD.
  4. Do not use the PC whilst it is decrypting.
  5. If it is a laptop it must be plugged into with mains power.
  6. Disable any power-saving features.

If your PC is encrypted using Windows Bitlocker, the upgrade should be able to deal with that but we recommend you check with us directly first just in case.

Should I upgrade?

We all love a freebie and Windows 10 offers a lot of great new features but that doesn't necessarily mean it is a good idea to upgrade.  If your PC is slow, problematic, with strange error messages then upgrading to Windows 10 isn't necessarily going to solve those problems and in fact may make things much worse for you.

In our view...

If your PC less than 2 years old and trouble-free then the upgrade should be fine.

If the PC is more than 2 or 3 years old and problematic then what we would do is this...

  1. Download the Windows 10 installation to a USB flash drive (min. 6GB free space)
  2. Buy a Solid State Drive - around £80+VAT
  3. Replace your existing hard drive with the SSD.
  4. Install Windows 10
  5. Re-install your applications and copy back you files and folders from the old hard drive.

You then end up with a PC that is using the latest and greatest and is going to be significantly faster than before.  Yes, it is going to take a bit of time and you will need your application installation files and licenses but you don't bring across any of the problems of the old PC and you will get quite a few more years service from your PC.  And if all else fails you can pop the old drive back in and be up and running again.

For those whose PC is somewhere in between the above then call us and we can discuss it with you.

My PC is fine, so you think I should upgrade?

With Windows 10 now available it is very tempting to upgrade immediately however we recommend you wait until at least September or ideally October before doing so.

Why wait?  Windows 10 has a few changes and at this stage not all antivirus (AV) software producers have updated their software to accomodate these.  As a result you may find that once you have upgraded your peferred/business antivirus product will not work which and that won't do at all.

For this reason, unless your AV is clearly Windows 10 compatible, we recommend you wait at least a month and keep checking with your antivirus software producer for any updates to their applications.

Our preferred AntiVirus, AVG CloudCare, isn't compatible at present however we are expecting this to be resolved during August.  In the interim AVG AntiVirus Free 2015 can be used in the interim as this does work with Windows 10.

More FAQ's are on the way...

Tags  10 faq upgrade

Corrections or suggestions

Windows Desktop (Standard)

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Dell Optiplex 3020 Small Form Factor PC

Windows Pro Upgrade

Microsoft Windows 10 Pro Upgrade