If you have E-mail automatically forwarded from your 15NBS account to your personal E-mail account and messages do not appear to be being forwarded there are a few things you can check before getting in contact with us.
More often than not, E-mail is being correctly forwarded however it has been caught by your the spam filter of your personal E-mail account. You should check the spam/junk mail folder and if the missing E-mails are found, adjust your spam filter settings accordingly.
Next you should check your 15NBS mailbox and see if the messages you are missing are there. If not, then it is possible that they have not been sent! The easiest way to check your 15NBS mailbox is using the webmail link (available on each Gateway page).
If after the previous checks you find messages are in your 15NBS mailbox but not in your personal account then the next step is to check with your personal E-mail provider. It is possible that there may be an issue which is affecting their service and the delivery of messages. Usually they will have a status page or contact number for you to refer to.
Particularly large E-mails may be blocked by your personal E-mail provider. The 15NBS E-mail system generally allows messages with attachments of up to 50MB in size in total however the limit for many free services is 25MB.
If the message is too large you should speak to the sender and ask them to compress or separate the attachments.
If there is still no E-mail being forwarded, then please contact us and we can investigate the matter for you however before calling please bear in mind the following:
No, unfortunately not. Our support services only cover E-mail matters relating to the 15NBS E-mail system. Problems or help needed with your personal E-mail account should be referred on to your E-mail provider.
Yes of course, please contact us and we will do that for you however we will need to speak to you to confirm the request is genuine and check the new address to forward to.
Although it is possible we do not provide this facility. You may be able to set up your personal E-mail to forward a copy on to the other address. Again you should refer to the provider and their help for further information.