Welcome to the Frequently Asked Questions

If you are new to this service or have a query about a particular aspect of this service then the Frequently Asked Questions (FAQs) is perhaps the first place you should check.

Whilst it may seem easier to E-mail or telephone for help, often the answers to many of the most commonly asked questions will be found here and in the time it takes for someone to get back to you, a quick check of this area could have dealt with your query.

The FAQs are also regularly updated so if a query is raised which is not answered here, the next time you visit you may well find it has been added.

Finally FAQs are organised into related groups for example, E-mails, Security or just general information and are ranked based on popularity to make it even easier to find the answers to the most common questions.

As ever your feedback or suggestions are most welcome and the best way to contact us.

Corrections or suggestions

Apple Desktop (Standard)

Apple iMac All-in-one

Apple iMac 21.5 inch

Cloud Backup

LiveDrive Essentials Cloud Backup (1 year)

Cloud Backup

Windows Desktop (Standard)

Dell Optiplex 3020 Small Form PC

Dell Optiplex 3020 Small Form Factor PC

Windows Pro Upgrade

Microsoft Windows 10 Pro Upgrade