My email(s) have disappeared

It is very troubling when emails disappear.  It can lead to suspicions including that there is a fault with the email server or that a hacker or other person has accessed your account, but this is very rarely the case. 

12 February 2014 Frequently Asked Questions  E-mail

It is very troubling when emails disappear.  It can lead to suspicions including that there is a fault with the email server or that a hacker or other person has accessed your account, but this is very rarely the case.  Reasons we have found in the past have included -

  • Accidental keystrokes - including dragging emails or folders into other folders.
  • Faulty/sticking keyboards - leading to groups of emails being selected and deleted rather than individual messages.
  • Junk email filtering - If you have a number of computers with your email configured they may all be running junk email filtering independently and this can lead to email 'disappearing'.
  • Add-in faults in Outlook - the Microsoft Outlook Social connector has caused issues for some users.
  • Other devices - Email deletions coming from other devices set up with your email account eg. iphone/ipad.
  • Other authorised users - Email maintenance done by others with authorised access to your account eg. clerks/ PA.

 

Where is my email?

Please first check your deleted items.  If you are working remotely from Chambers/work, please also log onto the webmail and check the deleted items there too.

Check your junk folder - After arrival the email may be filtered into junk email so check there too (and also on the webmail).

If you are missing one or more folders, please look in the other folders (starting with those nearby alphabetically) to see if they have been accidentally dragged into one.  Recovering them is as simple as dragging the folder(s) back out to the level you had before.

 

Still a problem?

Please get in touch.

Tags  disappeared email lost missing

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