I Get an Error When Accessing CJSM Using Google Chrome

The latest update to Google Chrome no longer includes support for older security protocols still in use by the CJSM Web site.  There are a few options to deal with this problem including going back to your previous version of Google Chrome.

26 January 2016 Frequently Asked Questions  CJSM

CJSM - Article

Web Browsers are constantly being updated to offer improvements to usability and to take advantage of new web standards.   However they are also being updated to improve security and privacy and the pace at which these updates take place can result in issues when accessing particular web sites.

UPDATE - Since this article was first written a new update to Google Chrome 48.0.2564.103m) is available and this has been tested with CJSM and is now working.  This may be a result of the update or changes to the CJSM site however if you are encountering difficulties, update Chrome to the latest version and if still a problem, contact the CJSM Helpdesk.

The latest update to Google Chrome (version 48.0.2564.82) looks like it no longer includes support for the older security protocols still in use by the CJSM Web site.  As a result you may find Google Chrome shows the following message when you try to access CJSM:

Google Chrome - Error - Connection Reset

Options

There are a few options if you encounter this issue however all are only short-term options until CJSM resolve the issue with the protocols being used.

Use a different Web Browser

At the time of writing, Microsoft's Internet Explorer and Mozilla Firefox appear to be working correctly as are Safari and Opera however you can expect that as these are browsers are updated, support for the older security protocols will also be dropped.

Use an earlier version of Chrome

If Google Chrome is your browser of choice it is possible to go back to the previous version as follows:

  1. Close Chome
  2. Navigate to the Program folder that contains Google Chrome (usually C:\Program Files (x86)\Google\Chrome)
  3. Open the Application Folder.
  4. Right-click on the "chrome" file, choose Rename and give it the name "xchrome"
  5. Right-click on the "old-chrome" file, choose Rename and give it the name "chrome"

You should now be able to start Google Chrome which will now be the previous version and this will let you access CJSM again.

Bear in mind this is only a temporary solution to the problem and the instructions may vary depending on your own set up. Also your browser should really always be kept up to date to deal with security issues etc.

What next

With the advent of the Digital Court System and the reliance on using up to date browsers means it is important to make the CJSM team aware of compatibility issues so they can be investigated fully and resolved whilst keeping CJSM secure.

To contact the CJSM Helpdesk

Further Reading

For more information on this issue, the following reading is suggested:

Tags  chrome

Corrections or suggestions

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