I am getting a lot more spam than usual, what's going on?

If you are getting more spam than usual it can seem that something is going wrong somewhere but this is rarely the case and it is usually the result of the technical cat and mouse game played by the spammers.  Here we explain a bit more about what is going on.

07 June 2016 Frequently Asked Questions  E-mail

Article - Spam Folder

For every message you receive in your mailbox it is likely that at least 8-10 messages are being filtered out beforehand. Multiply that across all the messages you receive each day and then across everyone in your organisation and it soon becomes clear how much work is being done behind the scenes by the spam filtering services.

There is a constant technical battle being waged between those who send spam and those who want to stop spam and you are caught up in the cross-fire.

For the spammers the goal is to get their Email into your mailbox and then try and tempt you with whatever they are trying to flog.

On the other side there are those trying to prevent the Email from getting anywhere near your mailbox by putting in place technologies to detect and stop spam without interfering with your genuine Email.

However, the spammers are a persistent bunch and every time a new technique is found to filter out spam, a new way to get spam through is found so the spam filters will always lag behind the spammers latest endeavours.

As a result, you will find that there are occasions when more spam gets through than usual. Typically, this will only last a day or two whilst until the spam filters can be adjusted to detect and filter out such messages.

There is nothing you need to do except be more attentive to the contents of your junk mail folder as well as any spam filtering reports you receive.

If the volume of spam continues to increase and lasts more than a couple of days, you should contact us so we can investigate this for you.

Tags  email filtering spam

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