We use AVG CloudCare to protect your Windows PC from viruses, malicious software etc. If your PC doesn't have AVG CloudCare installed or you need to upgrade from an older version, this article explains how to do it.
Before you begin this task, make sure the following are noted:
The first step in the installation/upgrade process is to download a small installer application - this then manages the rest of the installation.
To download the installer application click the link below:
If you are using Microsoft Internet Explorer Web Browser you will be prompted to "Run" or "Save" the installer - you should choose "Run."
If you are using Google Chrome or Mozilla Firefox or something else for your Web Browsing you will find the installer has been saved and you will need to open it from the Downloads bar or folder to start the installation.
It will may take a few minutes (depending on the speed of your Internet connection) to complete the download of the remaining installation files. The download progress window will be shown (see below) during this stage:
During installation you may see warnings your antivirus is turned off and shortly afterwards that your AVG CloudCare is out of date. This is normal and shows the installation is proceeding. AVG CloudCare will switch itself on and complete an update as part of its installation.
If you are upgrading from a previous version of AVG or another antivirus application the installation will show this as it is being done (see below)
Once the installation has been completed you will usually be prompted to restart your PC (see below) - you should do this at the earliest opportunity.
Once your PC has restarted the installation will tidy any remaining bits that need doing before letting you know it has completed. It is worth just quickly checking that everything is in order as follows:
To check the status of your AVG CloudCare
The AVG CloudCare AntiVirus "Dashboard" is shown:
Please make a note of which stage the installation/upgrade has go to and any error messages and then let us know.