CJSM Email Account settings for various Email Applications

If you use a CJSM mailbox account and would like to have CJSM configured with your chosen Email application, setting it up for the first time can be a bit of a challenge.  Here we have produced a list of the settings required for the most commonly used Email applications along with some relevant hints and tips.

04 January 2017 How to...  CJSM

CJSM - Article

Outlook 2016 (Windows PC)

The following settings have been tested on several PCs including the Microsoft Surface running Microsoft Outlook 2016.

Before you begin

  • Make sure you have your CJSM account details to hand and they are correct (test this by logging into the CJSM Webmail service).
  • Before you set up your CJSM account in Outlook 2016, please make sure you have followed the guidance relating to MD5 encryption - this only applies if you are using Outlook with Windows 8, 8.1 or Windows 10 (see Connecting to CJSM via POP3 for details).
  • Do not add the account from within Outlook itself as it's helpful "auto configure" feature... won't.  Instead, go to the Control Panel and then the Mail item and add the account from there.

Account Type

  • POP3

Login information

Incoming Server

  • Address: mail.cjsm.net
  • Port: 995
  • Encryption: This server requires an encrypted connection - Ticked

Outgoing Server

  • Address: smtp.cjsm.net
  • Port: 25
  • Encryption: Use the following type of encrypted connection - Auto
  • Outgoing Server: My outgoing server (SMTP) requires authentication - Ticked

Note

When using the Test Account Settings... option you should get an "Internet Security Warning" prompt inviting your to "View Certificate". You should click the Yes (to continue using this server) option otherwise you won't be able to send CJSM messages and the test account option will fail.

If the above outgoing server settings don't work, try port 2525 and SSL/TLS as the encryption type.

Outlook 2010 (Windows PC)

The following settings have been tested on a Windows 7 PC with Outlook 2010.

Before you begin

  • Make sure you have your CJSM account details to hand and they are correct (test this by logging into the CJSM Webmail service).

Account Type

  • POP3

Login information

Incoming Server

  • Address: mail.cjsm.net
  • Port: 995
  • Encryption: This server requires an encrypted connection (SSL) - Ticked

Outgoing Server

  • Address: smtp.cjsm.net
  • Port: 25
  • Encryption: Use the following type of encrypted connection - Auto
  • Outgoing Server: My outgoing server (SMTP) requires authentication - Ticked

Note

When using the Test Account Settings... option you should get an "Internet Security Warning" prompt inviting your to "View Certificate". You should click the Yes (to continue using this server) option otherwise you won't be able to send CJSM messages and the test account option will fail.

Mac Mail (Apple Mac)

The following settings have been tested on a Mac running OS X El Capitan however we have found Thunderbird (see next section) to be the most reliable Mac Email application for use with CJSM.

Before you begin

  • Make sure you have your CJSM account details to hand and they are correct (test this by logging into the CJSM Webmail service).

Account Type

  • POP3

Login information

Incoming Server

  • Username: As above
  • Address: mail.cjsm.net
  • Port: 995
  • Use SSL (Advanced tab): Yes
  • Authentication: Password

Outgoing Server

  • Username: As above
  • Address: smtp.cjsm.net
  • Port: 25
  • Use SSL (Advanced tab): Yes
  • Authentication: Password

Note

Once you have configured the account settings we have found that Mac Mail reports it is unable to connect to the SMTP server when sending a CJSM Email for the first time. 

This is correct and should bring up the CJSM self-signed certificate prompt which should always be trusted however in practice we have found it requires several send attempts before the prompt appears and until that prompt appears and the certificate trusted, sending will fail.

Mozilla Thunderbird (Apple Mac)

The following settings have been tested on several Macs and we have found Thunderbird to be the most reliable Mac Email application for use with CJSM.

Before you begin

  • Make sure you have your CJSM account details to hand and they are correct (test this by logging into the CJSM Webmail service).

Account Type

  • POP3

Login information

Incoming Server

  • Username: As above
  • Address: mail.cjsm.net
  • Port: 995
  • SSL: SSL/TLS
  • Authentication: Normal password

Outgoing Server

  • Username: As above
  • Address: smtp.cjsm.net
  • Port: 2525
  • SSL: SSL/TLS
  • Authentication: Normal password

Note

Once you have configured the account settings you will get a security prompt (which you should accept/allow) as Thunderbird tries to log into your CJSM account.  You must then quit and restart Thunderbird otherwise you won't get the all important second (sending) security prompt that will ensure you can send CJSM Email.

Outlook 2016 (Apple Mac)

At this stage we have been unable to get Outlook 2016 for Mac to be able to send CJSM Emails via SMTP. 

The issue looks to be related to Outlook failing to honour the request to override the sending port so it can be set to port 25 with SSL enabled.  Although setting the port to 2525 is an option, Outlook is still unable to send via SMTP (even with the CJSM certificate always trusted).

Those who wish to have CJSM set up on an Apple Mac are advised to use Mozilla Thunderbird (see above).

Other Email Applications

We will be adding other Email applications including Mac Mail and other versions of Microsoft Outlook shortly however if there is a particular Email application you are looking to use, let us know.

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Corrections or suggestions

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