There can be a variety of reasons behind, before we investigate further, could you check the following -
- Are other emails arriving in your inbox (ie is your email client definitely online)? If not can you log onto webmail to check if the email has arrived?
- Could the sender have misstyped your address?
(Have they emailed you successfully before?)
- Did the email have lots of attachments (ie. may they have exceeded their organisation's maximum send size)?
(If sent by CJSM the max limit is much lower, currently around 10Mb).
- Did the email have a zip file attached (commonly these are caught by the spam filters)? If so and your organisation has a spam quarantine portal, log onto it to check your quarantine list and release the message.
If none of these help please contact us for further assistance.